1.Q: When do you send my order?
A:After your payment is done,we will use high quality vevet pouch to pack your jewelry and send it out within 7 days.
2.Q:How long can I received the products?
A:Usually the shipping time is 10-50 days.
3.Q:Can I get a discount?
A:For all our products,if your order more than 5 pieces.You will get extra 5% discount.
4:Q:What is this material?
A:We are only selling genuine 925 sterling silver jewelry.Our jewelry is made of 925 sterling silver.
5.Q:What ring size do I fit?
A:Could you please tell me how much your finger cicumference is ? And then we will solve the problem for you .
6:Q:What to do if this product is damaged?
A:If there is any quality problem in 30 days after you recevied the parcel , we promise will send a new item or refund you full payment.
7:Q:Can I get a gift?
A:If we have a honor to do business with you again,Please leave us a message,We will send you an extra gift.
8:Q:What kind of logistics do you have?
A:We have a common way of logistics: usually the shipping time is 10-50 days)
9:Q:How to maintain the 925 sterling silver jewelry?
A:1. We suggest safely keeping your fine jewelry away from water, sweat, chemicals or hitting other hard objects to ensure the luxurious shine lasts for a very long time.
2.If you have any questions or problems with your order, please don’t hesitate to contact us. Our customer service makes the difference because we care and are committed in providing you with excellent service.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our Spain warehouse are shipped through Correos.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-35 Business days|
|Canada, Europe||10-35 Business days|
|Australia, New Zealand||10-45 Business days|
|Central & South America||15-45 Business days|
|Asia||10-20 Business days|
|Africa||15-60 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 days processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.