If you are satisfied with our products and services, please leave your positive feedback and 5 stars . Positive (5 stars) is very important for us,please think twice before leave us feedback. If you don’t satisfied with our products, please feel free to contact us before you leave negative (1-3 stars) feedback or do the detailed rating. We will try our best to solve your problem.
We accept the AliPay West Union, Moneybooker and TT . All major credit cards are accepted through secure payment processor ESCROW.
We ship the goods worldwide, except APO/FPO, mainly through CHINA POST AIR MAIL (with TRACKING No.), and also through ePacket/EMS/DHL/TNT. Once the payment received, the goods will usually be shipped within 1-5 working day. Goods can usually arrive most of the countries in around 10-35 days. But it highly depend on the handling capacity of the local post office / express company, and/or the local customs inspection.
In most cases, the buyer need not pay any customs. We will declare it as a gift and a lower value to avoid the tax. But sometimes in some countries, the customs officer may be strict. We are not accountable for any customs fee; please check out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country; the buyer should understand this situation. We sincerely apologize for any inconvenience.
Wholesalers are always welcome. We look forward to long-term cooperation with all wholesalers in the world. Special discounts will be available depending on the quantity, shipping mode, payment, etc. A stable drop shipper will be seen as our partner and always the best prices for all of the items. We can help to ship the goods to anywhere without any invoice/receipt or advertising materials .
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our Spain warehouse are shipped through Correos.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-35 Business days|
|Canada, Europe||10-35 Business days|
|Australia, New Zealand||10-45 Business days|
|Central & South America||15-45 Business days|
|Asia||10-20 Business days|
|Africa||15-60 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 days processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.