Specifications:
We accept mix order, Total order amount more than $200 will update shipping way to EMS/DHL(3-7days)…
If you have special instructions for your order such as dropshipping instructions and gift order, please contact us and we are happy to help!
If you have any other question about any of our products, please don’t hesitate to contact us.
We accept OEM, ODM, send us design, ideas and your enquiry. we will give you positive reply soon.
Payment:
1. Full payment must be made within 15 days of placing your order.
2. The buyer is responsible for any tax and/or duty charged by their country.
Shipping:
We can ship all items to worldwide and will ship your order in 3 business days upon payment comfirmation. All orders are shipped using China Post Air Mail and are dispatched within 14-25 business days after payment. Some countries even need 30 business days, so please think over before select it. If the order is urgent, please kindly select other mail(UPS, EMS, DHL, FEDEX), usually other mail only need 5-7 business days.
We are closed on weekends and DO NOT ship on Saturdays or Sundays!
A Tracking Number will be sent to you via e-mail after your order has been shipped.
If you do not receive the Tracking Number email within 7 business days of confirming payment, please check your spam folder and then contact us.
PLEASE NOTE: Please allow 14-35 business days for your shipment to arrive.
Return Policy:
Customer must return Items in good condition within 3 days on receipt of them from the seller. At same time, email tracking No. of parcel to seller. The refund amount will not include the shipping& handling cost.
Please Note: We do not cover any items for damage after use or as the result of water damage.
Should returns be required:
Step 1) Contact us via Alibaba.com’s message center
Step 2) Provide as much detail as possible about the problem you are having
Step 3) Authorization to return the item will be issued
Step 4) Return the item for the agreed exchange or refund*
*All return shipping costs are the responsibility of the buyer.
Customs fees:
In most time, the buyer need not pay any customs. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. we dont accountable any customs fee, Please check it out the customs policy at your own place, such as Italy and Holland. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation.
Feedback:
Pls contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.
Once again, thank you for ordering and hope you like your purchase here.You comment is very important in our business success. If you are satisfied with your purchase and our total service,pls take a minute to leave us a positive feedback with an overall Detailed Selling Rating(DSR) of 5.
Note: rating below 5 may lead us a bad standing situation. Please kindly understand. Thank you so much!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our Spain warehouse are shipped through Correos.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-35 Business days |
| Canada, Europe | 10-35 Business days |
| Australia, New Zealand | 10-45 Business days |
| Central & South America | 15-45 Business days |
| Asia | 10-20 Business days |
| Africa | 15-60 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 days processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
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